Privacy Policy

1. Introduction

Pirate Pots is operated by Green Champions Leader SRL, a company incorporated in Costa Rica with registration number 3-102-917157, whose registered address is Costa Rica, San José, Montes de Oca, San Pedro, Los Yoses, Avenidas Ocho y Diez, Calle Treinta y Nueve, LY Center. We operate under licence ALSI-202502014-FI1 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.

This Privacy Policy explains how we collect, use, store and share personal data when you use our website and services. We are committed to handling your information responsibly and in accordance with applicable data protection law. By using Pirate Pots you agree to the terms of this policy. If you do not agree, please discontinue use of the site.

For any privacy-related questions, contact us at support@pirate-pots.com.

2. Information We Collect

We may collect the following categories of personal data:

• Identity data: Full name, date of birth, gender, username and copies of identity documents submitted for verification purposes (passport, driving licence, national identity card).
• Contact data: Email address, telephone number and postal address.
• Payment data: Payment method details, transaction amounts, deposit and withdrawal history. Full card numbers are not stored by us - payment processing is handled by Widoma Trading Co. Limited.
• Gameplay data: Game history, bet amounts, wager outcomes, bonus usage and casino activity logs.
• Technical data: IP address, browser type and version, operating system, device identifiers, time zone, cookie data, pages visited and clickstream data.

We collect this information when you register an account, make deposits or withdrawals, contact support, participate in promotions or browse our website.

3. How We Use Your Information

We use personal data for the following purposes:

• Account management: To create and maintain your player account, authenticate your identity at login and manage your profile settings.
• KYC and verification: To verify your age (18+), identity and payment methods in line with our licence obligations and anti-money laundering requirements.
• Bonuses and promotions: To process bonus claims, manage wagering requirements and prevent bonus abuse.
• Customer support: To respond to enquiries, resolve disputes and communicate account-related information.
• Regulatory compliance: To meet our obligations under the laws of Costa Rica and the Anjouan gaming licence, including record keeping, reporting and cooperation with regulators.
• Responsible gambling: To monitor gameplay for signs of problem gambling and to apply any limits or restrictions you have set on your account.
• Marketing: To send promotional communications where you have given consent to receive them. You may opt out at any time.
• Site improvement: To analyse usage patterns and improve the functionality and content of our website.

4. Legal Basis for Processing

Where applicable, the table below sets out the legal basis on which we process your personal data:

Purpose	Legal Basis	Retention Period
Account registration and management	Performance of a contract	Duration of account + 5 years after closure
KYC and identity verification	Legal obligation / legitimate interests	5 years after account closure
Payment processing	Performance of a contract	7 years (statutory financial records)
Fraud prevention and AML	Legal obligation / legitimate interests	5-7 years as required by law
Customer support	Legitimate interests	3 years from last interaction
Marketing communications	Consent	Until consent is withdrawn
Analytics and site improvement	Legitimate interests	26 months (Google Analytics default)
Responsible gambling monitoring	Legal obligation / legitimate interests	Duration of account + 5 years

5. Cookies and Tracking

We use cookies and similar tracking technologies on our website to enhance your experience, remember your preferences and analyse site performance. For full information on the cookies we use, the categories they fall into and how to manage your preferences, please read our Cookie Policy.

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment processor: Widoma Trading Co. Limited, registered in Cyprus (HE 468781), with offices at Lefkonos 22, 2nd floor, Strovolos 2064, Nicosia, Cyprus. They process deposit and withdrawal transactions on our behalf and are subject to their own data protection obligations.
• KYC and identity verification providers: Third-party providers who assist us in verifying the identity and age of players. These providers are contractually bound to process data only for this purpose.
• Regulatory authorities: We may be required to share data with licensing bodies, law enforcement or government authorities in response to lawful requests or in fulfilment of our regulatory obligations.
• Affiliate partners: Aggregated, anonymised data may be shared with affiliate marketing partners for performance tracking. No personally identifiable information is shared with affiliates.
• Service providers: Technology providers, hosting companies and analytics platforms that support the operation of our website. All such providers are bound by data processing agreements.

7. International Data Transfers

Green Champions Leader SRL is based in Costa Rica, and some of our service providers are located outside your country of residence. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions or equivalent protections recognised under applicable law. In particular, our payment processor Widoma Trading Co. Limited is based in Cyprus, which is subject to EU data protection standards.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applicable to each category of data are set out in the table in Section 4 above.

When data is no longer required, we delete it securely or anonymise it so that it can no longer be associated with you. If you request account closure, we will retain certain records for the periods required by law before deleting the remaining data.

9. Your Rights

Depending on your location, you may have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to data portability: Where processing is based on consent or contract, you may ask us to provide your data in a structured, commonly used and machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing, at any time.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, for example while a dispute is being resolved.

To exercise any of these rights, contact us at support@pirate-pots.com. We aim to respond within 30 days. We may need to verify your identity before processing your request.

10. Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include SSL/TLS encryption for data in transit, access controls limiting data access to authorised personnel, regular security assessments, and secure storage of sensitive documents.

Despite these precautions, no method of data transmission over the internet is completely secure. If you believe your account has been compromised, contact us immediately at support@pirate-pots.com.

11. Third-Party Links

Our website may contain links to third-party websites, including the official Pirate Pots casino and payment processors. This Privacy Policy applies only to Pirate Pots. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before providing any personal data.

12. Children's Privacy

Pirate Pots is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided personal data to us, please contact support@pirate-pots.com and we will take appropriate steps to delete the information promptly. We use age verification measures to help prevent underage access to our services.

13. Marketing Communications

Where you have given consent, we may send you promotional emails, SMS messages or other communications about bonuses, new games and offers at Pirate Pots. You can withdraw your consent and opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email.
• Updating your notification preferences in your account settings on the Pirate Pots casino website.
• Emailing us at support@pirate-pots.com with your request.

Please allow up to 10 business days for your opt-out to take effect across all systems. Opting out of marketing does not affect service emails related to your account, such as transaction confirmations or security alerts.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. We may also notify registered players by email where required. Continued use of Pirate Pots after changes take effect constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:

We will endeavour to respond to all enquiries within 30 days.